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John Hewitt

Phone: 520-245-0660

Email: poewar@gmail.com

Profile: linkedin.com/in/poewar/

Website: http://www.poewar.com

Education

Northern Arizona University

MA English

Professional Writing Certification

University Of Arizona

BA Creative Writing

Technical Skills

Web Development

HTML5, SGML, CSS, XML, Dreamweaver, RoboHelp, Adept, WordPress, ColdFusion

Databases / CMS / CRM

SharePoint, Confluence, Visual Studio, SQL, Salesforce Lightning, Serviceaide, ER/Studio Database Architect, AuthorIT

Desktop Publishing

Microsoft Office, PowerPoint, Visio, Acrobat, In Design, FrameMaker

Multimedia

Adobe Creative Suite, Captivate, Articulate, Photoshop, Illustrator, Paint Shop Pro, Snag-It, GIMP

Application Administration

SharePoint, Confluence, Jira, ER/Studio

Other Skills

Content

Technical Writing, Content Strategy, Content Management, Content Migration, Metadata, Editing, Research, Standards Development, Web Design, Video Tutorials, Scripts, Trainings, Presentations, Research

Business

Project Leadership, Team Leadership, Project Planning, Mentoring, Agile Methodologies, Customer Support, Training, Contract Processing and Revenue Recognition, Cross-Team Coordination

Objective

I am looking for a place where I can do the most good and make projects better. My goal is to run projects and I enjoy roles in which I am the group or company expert. I am happy both as a writer and as an application administrator/guru.

Employment History

2011-2019 Senior Technical Writer – Cognizant Corporation

I work on a small team that maintains Customer Exchange, a ColdFusion based website that provides documentation, software downloads, license generation, user groups, knowledge bases, community forums, calendars and other tools. I serve as a general administrator for all aspects of the site. I create pages, administer independent tools, and document the platform.

My first project was to oversee the migration of a seventy product documentation set from FrameMaker, Microsoft Word, and RoboHelp to a common platform. After a comparison of products, our team chose Atlassian Confluence and I became the company expert. As part of this project I tested platforms, migrated documents, conducted trainings, and created a set of documentation standards. Since then I have been the Confluence Administrator, overseeing upgrades, rebranding efforts, customization, macros, and CSS.

My next project was to migrate to a common data dictionary format. For this I learned ER/Studio Data Architect, worked with a ColdFusion programmer to implement a parser and display system, and evangelized the platform. I documented the processes, created demos, and conducted trainings.

A third major project was a rewrite of our Compatibility Matrix, a display system for maintaining compatibility status both across our company products and across external tools such as third-party software, database platforms, and browsers. I created the wireframes for the system, designed the workflow, tested the software, wrote documentation, and conducted trainings.

At this point I was trained to be a SharePoint Administrator and worked on a project to redesign our internal SharePoint hub (25 subsites) with a common look and feel. I worked with a graphic designer to create the style and with the corporate application team to implement the style. I performed the page-by-page work to make sure the look of the site was consistent for all pages. Since then I have remained the SharePoint Administrator.

In the past year I have been working to automate contracts processing and license creation. For this I have learned Salesforce Lightning, created and implemented a product number schema, and audited customer accounts to ensure they match existing contracts and records within Salesforce and Customer Exchange.

2011 Technical Writer – Modular Mining Systems

2010 Information Developer / Editor – Intuit

2009-2010 Technical Writer – Limelight Networks

2006-2009 Senior Technical Writer – TSYS Acquiring Solutions

2000-2005 Information Developer / Technical Writer – Intel

1998-2000 Technical Writer / Team Lead – IBM

See LinkedIn for more information about my previous positions

Welcome!

I am John Hewitt and this is my blog. I am a Content Strategist for a personal finance company. I also write fiction and poetry, which I publish here. I enjoy a lot of television shows, movies, and books which I also post about from time to time. I have a life and sometimes write about it.

This is my spot to talk about whatever I want, no matter how controversial or mundane.

About this blog

This is my personal blog. It reflects my thoughts and opinions and not those of any employers (past or present) or other affiliated parties. Any endorsements I make are my own.

I don’t use an ad service, but I do have affiliate links to Amazon if I talk about a book, show, or other item.

Also, I have no editor, and I sometimes make typos or otherwise write badly. Yes, I am a professional writer. Yes, I also make mistakes.

Unfollow me!

If you don’t like my views on politics, writing, or anything else, please unfollow me. If you don’t like the way I write, please unfollow me.

There’s no need to let me know. It won’t change anything about me or you. I don’t care how much traffic I get, so you aren’t hurting the site if you leave. Everything is fine. Just go do something you enjoy more than reading my thoughts.

Copyright and reuse

Unless otherwise attributed, all work on this site is my own and comes under general copyright. Please use attribution when quoting from my site or republishing any images.

Privacy note

Other than what Google Analytics tells me about my traffic in general, I do not collect information on users and I would never resell people’s personal information. I also use Disqus for comments. You’ll have to register with them if you want to comment, but they get your information, not me.